Color Matching & Acceptable Variations

Ecohab Flooring offers a curated 60-color palette for our transition moldings and stair solutions, designed to provide a close, complementary blend with your luxury vinyl plank (LVP) flooring rather than an exact 100% custom match. Please be aware that the physical sample pieces displayed in our molding cases are cut from larger, continuous production runs. Because the color film pattern naturally shifts across a full roll, slight variations in color, tone, or pattern between the physical display sample and the final delivered piece are inherent to the manufacturing process and are considered acceptable.

Eligible Returns & Conditions

  1. Standard transition moldings and stair treads in stocked colors are eligible for return within thirty (30) days of the delivery date.

  2. All returned items must be in their original, unused condition and in their original packaging.

  3. To initiate a return, please complete and submit the Return Application form.

Exchanges & Replacements

To ensure the fastest possible service and accurate inventory tracking, Ecohab Flooring does not process direct item-for-item exchanges. If you require a different color, tone, pattern, or profile, the process will be handled as two separate transactions:

  1. The New Order: Please place a new order for the correct items. A new invoice will be generated, and the replacement items will be shipped out to you immediately upon payment (standard freight charges apply).

  2. The Return: Submit a Return Application for the original items. Once the original items are returned to our facility and inspected, a refund will be issued in accordance with our standard return policy as described below.

Restocking Fees & Shipping Costs

  1. All returns—including those requested due to standard color variations—are subject to a 10% restocking fee (calculated based on the invoiced amount of the returned items).

  2. Customers are responsible for return shipping costs. Additionally, refunds for acceptable returns will strictly exclude the original shipping freight charges.

Refund Processing

Refunds for eligible returns will be processed within a reasonable timeframe after the returned product has been received and inspected by our team.

Non-Returnable Items

Custom orders and manufacturer-coordinated items are made-to-order. Therefore, these items are strictly non-returnable and non-refundable.

Damage Claims

All claims for damaged merchandise must be reported within three (3) days of receiving your order. Damage claims must be accompanied by clear photographic evidence of the damaged items and packaging to be processed.

Policy Updates

We reserve the right to update or modify our return and refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.